​By purchasing from Joanna Designa you are agreeing to the following terms & conditions: 

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1. You are consenting to allow Joanna Designa to create a flower preservation with the flowers you send to us.

2. Each order is customised to suit you, you are giving us permission to complete this work on your behalf.

3. It is the clients responsibility to ensure flowers reach us in the best condition.

4. We preserve flowers to the best of our abilities, but cannot take responsibility for poor results due to damaged, wilted, rotten, bruised, or discoloured flowers . 

5. All flowers and included keepsakes we accept and preserve become 100% of our property until all fees applicable for preserving and postage are paid in full.

6. Flowers will change during the drying process, this includes but is not limited to: damage becoming apparent, lightening or darkening of colour, browning, shrinkage, flowers collapsing or petals becoming transparent.  Joanna Designa is not responsible for these issues.  

7.  White flowers very rarely stay white once dry, they are likely to become yellow or brown and bruising or damage will be more evident on these than flowers of other colours. Thin petaled flowers like orchids may become transparent.  Lighter toned flowers are prone to more visible damage than darker colours.  Joanna Designa cannot accept responsibility poor results due to the drying process. 

8. Lighter flowers show damage and bruising more than darker colours.  They can become transparent once set into resin.  Joanna Designa cannot accept responsibility for this.

9. Flowers and other inclusions can appear distorted or magnified once the preservation process is completed.  Lines may be apparent on the side edges of pieces, this is because of how our preservations are created.  This cannot be removed, changed or altered and is not classed as a defect.

10. It is at the discretion of Joanna Designa which of your flowers and foliage is most suitable for preservation.

11. Joanna Designa cannot guarantee the final product and therefore all preservations are created at the clients own risk.

12. Flowers or other keepsakes included cannot be removed once preserved. 

13. Flowers hold natural air pockets, these appear as bubbles once set into resin.  We endeavour to remove them all, however this is not always possible and is out of our control.  These cannot always be removed or altered and is not classed as a defect. 

14. Joanna Designa can withdraw, refuse or cancel all orders and preservation works at any time.  

15. Once your flowers are dry, full payment should be received within 6 weeks. Flowers will be destroyed after this time unless you request and cover the cost of return postage.  

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Refunds & Exchanges

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Joanna Designa do not offer refunds or exchanges, all orders placed are unique and custom to the client, therefore cannot be reimbursed.

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•  In the event an order has been damaged during its journey to the client or for any reason you are unhappy with your order we must be advised within 24 hours of receipt.  Pictures of the damaged or faulty item and the original packaging must be sent to us.  We will then liaise with you to find a solution.  If your order needs to be returned, the order and the original packaging must be sent back to us and a new order or the damaged piece will be repaired within approximately 3-4 weeks. Please note this is an approximation.  The client is responsible for all fees incurred when sending items back to us.

• All completed orders are sent with a tracking number via Royal Mail Special Delivery. 

• Should an order be lost on its journey, we will endeavour to replace the order using any remaining flowers within 3-4 weeks from it being classed as lost.  An item is deemed as lost if it has not been delivered by the end of the 5th working day after its due delivery date.  Please note replacement flowers may have to be purchasing by Joanna Designa  in order to fulfil the replacement item(s).  This could result in slight differences in colour and size etc but every effort will be made to get exact replicas where possible. 

• In the unlikely event an incorrect order is issued to the client, we require return of the 'incorrect order' in its complete original packaging within 7 days of receipt. 

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• Joanna Designa liability is strictly limited to the full purchase price of the order. 

• The full balance of your order must be paid in full prior to your preservation pieces being created. 

• Deposits are non-refundable.  After your payment has been received you are committed to following your order through to its conclusion.  If for any reason, you decide that you no longer wish to proceed with having your flowers preserved you will still be liable for the full outstanding amount of your order as we only take limited orders each week.

• Flowers and inclusions received by Joanna Designa are the property of Joanna Designa until full and final payment been made.

• Orders sent to UK Mainland or Ireland may be subject to customs fees which are the responsibility of each customer and failure to pay these may result in packages being returned to Joanna Designa.  Any further postage to get the package to customers is the responsibility of the customer to pay along with any subsequent customs fees.

Terms and Conditions are subject to change without prior notice.​

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This will not affect your statutory rights.